TheInfo uses pop-ups for certain application functions and it is recommended that you configure pop-up blocking software to allow these pop-up windows. When a session is started the TherInfo Result Window is "popped up." If this window fails to open users are presented with a message warning that a pop-up blocker may be active. This warning page gives you the option of bypassing the pop-up process by clicking a hyperlink to open the window but recommends that you configure your pop-up blocker and try again.
For optimal functionality we recommend that you configure your pop-up blocking software allow pop-ups for the TherInfo application. If you choose to avoid configuring or disabling your pop-up blocking software you may experience certain side effects and will be prompted to take additional action each time you attempt to join a conference.
The Google Pop-Up Blocker is part of the Google Toolbar and will appear attached to the Internet Explorer browser as shown below.
When the pop-up blocking feature of the Google Toolbar is enabled the 911 BLOCKED button will appear on the Google Tollbar.
To configure the Google Pop-Blocker to allow pop-ups simply click the 911 BLOCKED button when the pop-up error is displayed. This will allow pop-ups to occur during the current conference and all future conferences but unwanted pop-ups will remain blocked.
Once you have clicked the 911 BLOCKED button the TherInfo Results Window should load. If the Conference Window does not automatically load visit the login page and sign in again.
If the Windows XP pop-up blocker is present on your system a light yellow bar will appear across the bottom of the Internet Explorer browser when a pop-up is blocked.
Follow the instructions below to configure the Windows XP pop-up blocker to
allow TherInfo to pop-up:
1. Click on the light yellow bar that says "Pop-up blocked. To see this pop-up or addtional options click here..." and choose either the "Temporarily Allow Pop-ups" or "Always Allow Pop-ups from This Site..." option.
2. Once you choose one of the option above, the TherInfo Results window will open automatically.
If the Yahoo! Pop-Up Blocker is installed it will appear in the Internet Explorer browser as shown below.
To configure the Yahoo! Pop-Up Blocker to work with TherInfo follow these
steps:
1. Click the down arrow on the Pop-Up Blocker button and select the "Always Allow Pop-Up From..." option.
2. When the "Always Allow Pop-Ups From..." window appears, select the domain entry for the TherInfo service. If you unsure about what the correct domain setting should be examine the list of recently blocked pop-ups to find the correct domain and click the ALLOW button.
3. Click the BACK button on the browser to return to the login page and sign in again.